JOB DESCRIPTION
These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees. In addition to the Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Monguno, Mubi, Pulka and Gwoza.
We are looking for people who are passionate about helping refugees and people forced to flee.
If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic and passionate  Complaints and Feedback Mechanism Intern to join our team in Maiduguri, Borno State. You will support in managing the CFM Toll-free line (hotline), receiving, and responding to the calls within the office, and assisting programs and support functions for the NRC Area North Office.
RESPONSIBILITIES
The purpose of the position is to provide service support to the country programme. Collect feedback from communities and report concerns that may arise.
- Answer NRC hotline calls, record the complaints/feedback applying the template/s prepared for that purpose.
- Ensure confidentiality of all information received is upheld and respected.
- Regularly update herself/himself with NRC projects to understand the areas of thematic and areas of operation.
- Understand well and brief staff and others on NRC Nigeria CFM Accountability Mechanism.
- Regularly update herself/himself with policies and procedures of NRC particularly in relation to complaints and feedback.
- Understanding of Humanitarian Accountability Partnership (HAP), Core Humanitarian Standards and other relevant global standards.
- Assist in the implementation of all CFM activities involving community engagement.
- To establish and strengthen and maintain relations with community stakeholders’ local leaders and beneficiaries.
- Collection and upload of data from the field through CFM data tools.
- Assist in mobilisation of community members through the community leaders for activities
- Working closely with community leaders and beneficiaries under the supervision of the CFM Officer to ensure accountability.
- Support the CFM team conduct routine CFM activities (community engagement meetings, participation meetings and information sharing) across all program locations.
- Engage with community to identify protection/Accountability issues and report same for immediate and necessary action: thereby strengthening the referral pathway.
- Any other duty assigned.
QUALIFICATIONS
- BSC/HND in Political Science or Social Science /Student / Graduate
- Graduating Student with minimum of CGPA 3.5
- Knowledge of the context in Borno state.
- Must have excellent interpersonal and organizational skills
- Knowledge about own leadership skills/profile
- Understanding of the community profile, local cultures, traditional and religious structures
- Fluency in English, Hausa, and any local languages within the community.
- Excellent communication skills (written and Oral)
- Evidence of significant involvement with the communities is an added advantage
- Ability to work under pressure.
- Maintain high standard of ethics and integrity.
- Communicating with respects.
- Candidates from Borno State preferred.
What’s in it for you?
Join a work culture that empowers every employee to share ideas and take responsibility:
At NRC we think creatively. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative.
Learn on the job: NRC’s collaborative working style favours the exchange of good practice and lessons learnt. At NRC, employees learn on the job and are encouraged to look for opportunities to develop new competencies. NRC managers prioritise the quality work and the competency development of their staff. This entails giving newcomers a good start, following up, training and mentoring employees to allow them to perform well in their current job, and offering learning and development programmes.
Additional Information:
Duty Stations: Maiduguri, Borno State Nigeria
Duration of contract: 6 months.
Grade Level: Grade 2 in NRC’s grading structure.
Reporting line: Area Manager/CFM Coordinato
Travel: N/A
This position is open to Nigeria Nationals only. We invite applications from all qualified and interested candidates. Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline. Female candidates are strongly advised to apply.
ABOUT US
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.
Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.
NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.
ABOUT THE TEAM
The Norwegian Refugee Council (NRC) Geneva leads NRC’s representation with the IASC and UN agencies, and coordinates donor engagement with the UN and Swiss donors. NRC strives to assist and protect vulnerable and displaced people during crises, especially in situations of conflict. Established in 1946, NRC is an independent, humanitarian, non-profit, non-governmental organisation working in around 31 countries with approximately 14’000 staff. NRC employs a rights based approach, challenging those with responsibility to uphold the rights of displaced people set out within national and International Laws. NRC endeavors to secure the acceptance of local stakeholders for activities and is committed to the principles of humanity, neutrality, independence and impartiality.
NRC seeks to engage with all relevant actors in order to promote the full respect for the rights of displaced and vulnerable people; secure and maintain access for humanitarian operations and promote the achievement of durable solutions. NRC Geneva, with the Internal Displacement Monitoring Center (IDMC), are NRC’s primary presence in Geneva.
