Nursing Info

JOB DESCRIPTION

These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees. In addition to the Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Monguno, Mubi, Pulka and Gwoza.

We are looking for people who are passionate about helping refugees and people forced to flee. 

If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic and passionate  Complaints and Feedback Mechanism Intern to join our team in Maiduguri, Borno State. You will support in managing the CFM Toll-free line (hotline), receiving, and responding to the calls within the office, and assisting programs and support functions for the NRC Area North Office.

RESPONSIBILITIES

The purpose of the position is to provide service support to the country programme. Collect feedback from communities and report concerns that may arise.

• Answer NRC hotline calls, record the complaints/feedback applying the template/s prepared for that purpose. 
•  Ensure confidentiality of all information received is upheld and respected. 
•  Regularly update herself/himself with NRC projects to understand the areas of thematic and areas of operation. 
• Understand well and brief staff and others on NRC Nigeria CFM Accountability Mechanism. 
• Regularly update herself/himself with policies and procedures of NRC particularly in relation to complaints and feedback. 
• Understanding of Humanitarian Accountability Partnership (HAP), Core Humanitarian Standards and other relevant global standards. 
•  Assist in the implementation of all CFM activities involving community engagement. 
• To establish and strengthen and maintain relations with community stakeholders’ local leaders and beneficiaries.
•  Collection and upload of data from the field through CFM data tools. 
•  Assist in mobilisation of community members through the community leaders for activities 
• Working closely with community leaders and beneficiaries under the supervision of the CFM Officer to ensure accountability. 
•  Support the CFM team conduct routine CFM activities (community engagement meetings, participation meetings and information sharing) across all program locations. 
•  Engage with community to identify protection/Accountability issues and report same for immediate and necessary action: thereby strengthening the referral pathway.
• Any other duty assigned.

QUALIFICATIONS

• BSC/HND in Political Science or Social Science /Student / Graduate
• Graduating Student with minimum of CGPA 3.5
• Knowledge of the context in Borno state.
• Must have excellent interpersonal and organizational skills 
•  Knowledge about own leadership skills/profile 
•  Understanding of the community profile, local cultures, traditional and religious structures 
•  Fluency in English, Hausa, and any local languages within the community. 
•  Excellent communication skills (written and Oral) 
•  Evidence of significant involvement with the communities is an added advantage
• Ability to work under pressure.
• Maintain high standard of ethics and integrity.
• Communicating with respects.
• Candidates from Borno State preferred.

What’s in it for you? 

Join a work culture that empowers every employee to share ideas and take responsibility: 

At NRC we think creatively. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative. 

Learn on the job: NRC’s collaborative working style favours the exchange of good practice and lessons learnt. At NRC, employees learn on the job and are encouraged to look for opportunities to develop new competencies. NRC managers prioritise the quality work and the competency development of their staff. This entails giving newcomers a good start, following up, training and mentoring employees to allow them to perform well in their current job, and offering learning and development programmes. 

Additional Information: 

 Duty Stations: Maiduguri, Borno State Nigeria 

Duration of contract: 6 months.

Grade Level:  Grade 2 in NRC’s grading structure. 

Reporting line: Area Manager/CFM Coordinato

Travel:  N/A

This position is open to Nigeria Nationals only. We invite applications from all qualified and interested candidates. Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline. Female candidates are strongly advised to apply. 

ABOUT US

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. 

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. 

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability. 

ABOUT THE TEAM

The Norwegian Refugee Council (NRC) Geneva leads NRC’s representation with the IASC and UN agencies, and coordinates donor engagement with the UN and Swiss donors. NRC strives to assist and protect vulnerable and displaced people during crises, especially in situations of conflict. Established in 1946, NRC is an independent, humanitarian, non-profit, non-governmental organisation working in around 31 countries with approximately 14’000 staff. NRC employs a rights based approach, challenging those with responsibility to uphold the rights of displaced people set out within national and International Laws. NRC endeavors to secure the acceptance of local stakeholders for activities and is committed to the principles of humanity, neutrality, independence and impartiality.

NRC seeks to engage with all relevant actors in order to promote the full respect for the rights of displaced and vulnerable people; secure and maintain access for humanitarian operations and promote the achievement of durable solutions. NRC Geneva, with the Internal Displacement Monitoring Center (IDMC), are NRC’s primary presence in Geneva.

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The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees delivers lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Clashes between the Sudanese Armed Forces (SAF) and the Rapid Support Forces (RSF) that erupted on 15 April 2023 continue in spite of different attempts for ceasefire agreements/announcements made by the two conflicting parries. Clashes between the Sudan Armed Forces (SAF) and the Rapid Support Forces (RSF) have continued for almost five consecutive months, especially in and around Khartoum and in the Darfur’s

The violence broke out because of rising tensions between Sudan’s most powerful generals , who jointly staged a coup d’état in October 2021. In 2019, the RSF, which comprised former militias from the Darfur war (from 2003–2020), joined forces with the Sudanese army to overthrow Sudan’s long-time leader, Omar al-Bashir, leading to a civilian military power-sharing government. In 2021, the military and the RSF used the pretext of political wrangling between civilian camps to seize full power (ICG 23/01/2023; Reuters 14/04/2023). Subsequent negotiations on how to integrate the RSF into the SAF eventually led to clashes. The main reason behind the clashes was the lack of agreement on who would be exercising ultimate control over the combatants.

As the conflict between the Sudanese Armed Forces (SAF) and the Rapid Support Forces (RSF) continues across the country, more people are being displaced and humanitarian needs are increasing daily. To date, more than 4 million people have been displaced inside and outside the country due to the conflict that erupted on 15 April. Nearly 3.3 million people have been displaced internally as of 8 August, according to the International Organization for Migration Displacement Tracking Matrix (IOM DTM). People have been displaced across all 18 states. The majority are in River Nile, Northern, North Darfur and White Nile states. About 71 per cent of internally displaced people (IDPs) are originally from Khartoum. While the conflict has affected health services in states directly impacted by the fighting, states that have not witnessed active conflict are also suffering from the lack of supplies, especially as newly displaced people are arriving from conflict areas. Currently, an estimated 11 million people in Sudan need urgent health assistance, including about 4 million children and pregnant and breastfeeding women who are acutely malnourished, and more than 100,000 children under the age of five with severe acute malnutrition (SAM) with medical complications who need specialized care at stabilization centres. Hospitals, ambulances, supplies, warehouses, health workers and patients have been attacked in Sudan.

Summary statement of responsibilities

As a member of the Country Program Senior Management Team, the Deputy Director Finance provides financial leadership and management necessary to ensure that the country program has the appropriate financial infrastructure and systems in place to support the strategic vision and mission of the organization. S/he will contribute to the development of the country programs strategic and operational plans and be accountable for ensuring and monitoring delivery against the financial plans through targeted and comprehensive financial analytical review. The Deputy Director Finance is responsible for the overall policy and management for the financial and accounting management of the Country Program. Emphasis will be placed on financial management policies, practices and systems that are compliant with local laws and US as well as adhering to donor requirements but are also conducive to effective implementation of country programs.

As Deputy Director Finance, s/he will have responsibility for all aspects of strategic and operational finance in the country program, acting as the principal finance business partner to the Senior Management team and Country Director, Regional staff as well as conforming to IRCs financial control environment and CFO standards and objectives. Based in Gederif the Deputy Director Finance will have dual reporting to the Country Director and the East Africa Regional Finance Director.

Specific responsibilities

Strategic Planning & Analysis:

Provides financial information which supports the Country Director and SMT in making business decisions in line with IRC, Regional & Country Program strategies

• Provides strategic analysis on the overall financial health of the country program to the CD and SMT

• Contributes and provides feedback to the development of Country Programs Strategic Annual Plan

Controllership:

• Ensures that all in-country practices are in compliance with IRC and donor policies and procedures

• Establishes in-country finance procedures to supplement global policies as needed

• Closely monitors financial activities and advises the Country Director on financial performance of the office, issues with internal controls or financial management

• Ensures monthly balance sheet reconciliations are completed on a timely basis

• Manages the finance department activities and schedules to meet the financial reporting requirements and deadlines specified by headquarters and donors

• Identifies requirements for and develops reporting formats to aid in the management of country operations and grant expenditures

• Directs the preparation of and approves all donor financial reports in respect to accounting, legal and contractual requirements and ensures the review of such reports by the Country Director and Regional Finance Director prior to submission in line with IRC policy and standard procedures

• Ensures in-country internal control reviews of operations are regularly undertaken.

• Facilitates external, internal, donor or government audits

• Oversees the protection of the country’s assets (cash, inventory, fixed assets) through the enforcement of internal control policies and procedures

• Maintains current knowledge of local government requirements related to finance and complies with tax and other legal requirements

• Is the principal liaison with IRC HQ on all finance, accounting, grant budget management, and cash management

Treasury

• Supervises all country program bank relations and bank account activities including negotiation of fees, interest and currency exchange rates

• Oversees the review and approval of all monthly bank account and cash reconciliations

• Maintain on current basis accurate forecasts of cash requirements for meeting future spending, including commitments which obligate IRC to future spending

• Ensures that appropriate balances are maintained to facilitate grant implementation and cash held in headquarters in drawn regularly

• Ensures the development and implementation of a plan to minimize the country’s foreign exchange exposure to currency gains and losses

• Supervises the collection of contractual and other receivables

Budget/Forecast

• Oversees the preparation and revision of grant proposal budgets; supports programs with guidance on costing and inputs in creating budgets for submission

• Prepares and maintains the country’s annual operating budget; ensures cost coverage for in-country operating costs and updates the operating budget regularly

• Presents and facilitates the review of actual to budget expenditures with the Country Director and program managers

Integra ERP implementation support

• As required and assigned, support the country program in implementation of Integra, including effectively leading pre-deployment activities to ensure a seamless transition of systems.

Staff Performance Management, Learning & Development

• Establishes a finance department roles and responsibilities matrix; staff job descriptions are current; recruits and maintains qualified staff to perform finance functions

• Hire, supervise, and build the capacity of team members in relevant technical and management competencies.

• Develop and implement remote management capacity building approaches to build the strengths the teams in Syria.

• Ensures comprehensive and constructive performance reviews are completed annually; career planning and development plans are in place for all finance staff

• Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.

• Oversees finance training and technical support to non-finance staff for skills improvement in the areas of accounting, reporting and internal control

• Ensure that all finance staff understand and apply IRC’s partnership principles, and that finance staff with significant partnership responsibilities are guided by IRC’s partnership skills and approaches.

• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.

• Approve and manage time, attendance and leave requests to ensure adequate departmental coverage; ensure monthly, accurate timesheet submission and carry out probationary reviews.

• Hold high-quality meetings with each direct report on a regular and predictable basis, minimally on a monthly basis.

• Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team and providing guidance on career paths.

• As required, identify staff performance issues and work with Human Resources to document and address these in accordance with the National Staff Employment Policies.

• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.

• Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff.

• Look for opportunities to support staff in their career growth, where appropriate. As part of succession plan and nationalization goals, identify, train and develop capability and capacity of national staff to successfully transition role and responsibilities, by the end of assignment.

Qualifications

• Bachelor’s degree in accounting, Business Administration, Commerce or Finance required; recognized professional certificate in accounting such as CPA, or a Master’s degree in Accounting preferred

• Extensive experience working in development or humanitarian response, including at least five years of experience living and working in the relevant field in emergency or conflict-affected settings and transitioning countries

• Minimum of 8-10 years of managerial experience in finance

• Requires extensive experience in working with computerized accounting systems, standard spreadsheet and database programs (SUN System and Integra)

• Good written and verbal skills in the English language while Arabic is desired

• Must be comfortable in being a proactive member of the senior management team. Must have a proven track-record of proactively identifying and communicating potential problems and proposing solutions

• Must be able to function effectively in a complex work environment, setting appropriate priorities and manage competing priorities and pressure

• Ability to carry out responsibilities independently with minimal technical support

• Must have excellent interpersonal communication skills and professional patience and be able to interact, partner and thrive in a diverse environment

• Committed to staff training and development and effective at facilitation

Demonstrated Skills and Competencies:

• A commitment to IRC’s mission, vision, values and IRC Way – Professional Code of Conduct.

• Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development

• Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.

• Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.

• Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.

• Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.

• Curiosity, a desire to continually learn and develop is a must.

• Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.

Key Working Relationships:

Position Reports to: Sudan Country Director and EA Regional Finance Director

Position directly supervises: Deputy Finance Controller, Budget and Finance Manager

Key Internal Contacts:

 Country Program: Senior Management Team members across different departments such as HR, Programs, Operations, Safety and Security, etc.

 Regional Finance Director and Regional Management Team members

 HQ: Global Finance Team

The work environment:

The DDF will be based in Gederif temporarily, in Sudan, and will travel throughout the country to field program locations (35%). All Sudan locations are security phase 4 (RED) so the DDF will be expected to respect the various security protocols in place in country. Phase 4 requires clear contingency planning in place with staff prepared should hibernation or evacuation be called for. The candidate must be prepared to work in insecure environments. This is an unaccompanied position.

Housing:

Individual housing unaccompanied. All IRC sites have electricity and internet although some interruptions can be experienced. Food is the individual’s responsibility.

Standard of Professional Conduct:

The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion:

The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.

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Description

1/Description of the mission/projects 

– The Palestine mission is part of the Mashriq regional programme, which covers Egypt, Iraq, Jordan, Lebanon and Palestine. 

– HI in 2023 has been implementing a mix of humanitarian and development projects in the Gaza Strip and the West Bank. 

– Funding levels have been rising gradually since early 2023 and several key grants are already secured for 2024 and 2025.

– The new conflict between Hamas and Israel in October 2023 has created a major humanitarian crisis in the Gaza Strip and growing needs and access constraints in the West Bank Some activities of the regular projects have been temporarily suspended and other activities are continuing in adapted modalities. HI has launched some emergency activities in both areas and is planning to scale up further its response in the coming months, both for the emergency phase during the conflict and for the recovery phase after a ceasefire.

– The total budget for 2024 is expected to exceed 5M-7M EUR and might increase. The total number of staff is currently 68 and the mission is under expansion.

– Sectors of activity: inclusive education, physical rehabilitation, MHPSS, risk education, early childhood development, emergency preparedness, economic recovery, disability mainstreaming/inclusion in humanitarian action, advocacy.

– Main challenges: total lack of security and humanitarian access in Gaza; security risks, access constraints, and potential further escalation in West Bank and East Jerusalem. 

2/Details relating to security risks, isolation, travel and living conditions (maximum 5 lines)

– Jerusalem: In normal times, the security is relatively stable most of the year, with some days of mass demonstrations and isolated acts of violence, in particular during key religious holidays and anniversaries of important historical events. There are several opportunities for social and cultural life. In the current crisis, there is a heightened risk of violence and an increasing number of Israeli checkpoints. Movements are partially restricted, with some opportunities for social life and physical exercise.

– West Bank: In normal times, the security is relatively stable in Ramallah and Bethlehem, but overall unstable in Hebron and the Northern West Bank, with regular episodes of Israeli armed incursions, settler violence, and Palestinian attacks. In the current crisis, the number of incursions and violent incidents has increased considerably and most towns and villages are isolated from each other due to the closure of all Israeli checkpoints for Palestinians. 

– Gaza Strip: In normal times, the security is unpredictable, with long calm periods followed by short bouts of armed confrontation. Security rules are tight with controlled movement. Systems for hibernation and evacuation are in place. In the current crisis the whole population is at constant risk due to frequent airstrikes.

– In normal times, touristic and cultural trips are possible across all Israel, in Jerusalem, and some pre-authorised sites of the West Bank.

– In normal times, living conditions in Jerusalem are excellent, with all modern comforts and a quality of services similar to European countries.

Mission: 

Under the line management of the Regional Program Development Manager (RPDM), the Senior Grants Officer will be responsible for: 

• Ensuring the high quality and time-effective development of project proposals – of the funding opportunities identified in collaboration with key in-country and regional contributors;
• Supporting the mission in implementing its fundraising strategy;
• Ensuring timely and high quality and time-effective reporting to donors in collaboration with responsible of drafting the report;

• Ensuring and monitoring compliance and adherence to contractual obligations with donors
• Internally: Area Managers, Project Managers, Technical officers, Regional Technical Unit, MEAL department, RPDM and Regional managers
• Externally: Donors, local and international actors

Responsibility 1: Ensure  high quality and time-effective proposals development 

• Coordinate with the RPDM and HQ for NOFO guidance and donor pre-requisites;
• Plan and coordinate the proposal development process: manage the retro-planning for submission including ARCI and coordination with external stakeholders (HQ and National Associations – NAs), clarify and support compliance to donors’ requirements, facilitate kick-off meetings, ensure time-effectiveness and respect of submission deadline;
• Ensure coherence between operational aspects, MEAL, technical approaches, and budgeting;
• Provide guidance/support to the writing of projects’ proposal narratives, ensuring compliance to donors’ instructions, priorities, and specificities; 
• Guarantee the final quality of the projects’ proposal narratives, both in terms of content and formalization;
• Guarantee the completeness and final compliance of the proposal package submissions to the call for proposals’ guidelines and donors’ requirements;
• Coordinate and submit requests for projects’ amendments or modifications when required
• Support the Country Manager in identifying appropriate/competitive teaming arrangements (consortiums, multi-country projects) and conducting/undertaking due diligence processes; 
• For consortiums, support the Country Manager in managing coordination, communication, and inputs from subs during project development;
• Update the funding, proposals and opportunities tracking database
• Ensure systematic, timely and effective archiving of the proposals 

Responsibility 2: Support the mission’s fundraising strategy and activities

• Support the Country Manager in the plan and meetings for fundraising;
• Participate in the Operational Monthly Follow-up meetings and provide updates on grants, proposals and fundraising
• Maintain HI’ accounts on institutional portals (HRP, OCHA, UNICEF, etc) up to date; 
• Produce external material (factsheets, leaflet, capacity statement, etc).

Responsibility 3: Ensure timely, high quality reporting to donors in collaboration with responsible of drafting the report

• Prepare and update in due time an internal reporting retro –planning for the reporting deadlines and follow up with project teams. 
• Verify donor templates and requirements and share them with the team members in charge of writing the reports
• Liaise with country missions HI head office and national associations for any inquiries related to donor reports (templates, requirements…)
• Review narrative donor reports and annexes (comparison with proposal and past reports and matching with the financial report), prior to submission. Mobilize internal resources, such as technical specialists, for the review of the reports when required
• Ensure reports are submitted in due time and via the designated modality (including submitting online when required). 
• Design and conduct training sessions on reporting and compliance, to the relevant team members (project managers, area managers…)
• Ensure systematic, timely and effective archiving of the reports 

Responsibility 4: Ensure and monitor compliance and adherence to contractual obligations with donors

• Liaise with relevant resources at the regional office for the review of grants agreements, mobilize internal resources for the review/check and prepare the ‘’good to sign’’ documents 
• Liaise with relevant resources at the regional office for the review of partnership agreements and prepare the ‘’good to sign’’ documents 
• Prepare contract summary sheets for new grants and monitor the respect of donor regulations and requirements
• Attend new projects’ kick-off meeting and present donor compliance requirements and regulations
• Actively participate in Project Quarterly Review meetings (PQRs) to remain updated about the progress with the implementation of compliance requirements

Responsibility 5: Provide support to the Regional Development Department as required according to specific needs, such as but not limited to:

• Proposal writing and grant’s management
• Capacity building 

Requirements

Qualifications: 

Bachelor’s degree in Social Studies or humanitarian studies or development or related domain

Experience:

• Minimum 5 years’ experience in international development and/or emergency and post-crisis environments.

• Minimum 3 years’ experience in grants development (compulsory to have solid past experience in developing project proposals and not managing grants).
• Experience with HI and knowledge of its fields of action, mandate, strategy and approaches is considered an asset
• Experience in the Middle-East

Competencies:

• Advanced writing capacities in English.
• Advanced proposal writing skills in English.

• Very good reporting skills
• Diploma in Project Cycle Management

Personal qualities:

• Excellent organizational and time management skills.
• Proactive, shows initiative/entrepreneurial.
• Working as part of a team/network, cooperating.
• Respect for the opinion and enhancement of the skills of others with a view to shared action.
• Ability to give and receive constructive feedback; discussing with multi-disciplinary teams, working as part of a network and collaborating.
• Empathy.
• Autonomy in work 

Benefits

Amount of Per Diem (in euro): 

775.24 EUR

Amount of hardship (in euro): 

250 Euros

R & R status:

5 days every 8 weeks.

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